Terms of service

1. These terms and conditions

1.1 I-nika Superfoods AB is a Swedish company believing that fueling your body with natural, convenient and earth friendly food is fundamental to live your best life. That’s why our promise to you is just that – functional food brimming with health boosting superfoods with low planetary impact, ready to be enjoyed anywhere in no time.

1.2 These terms and conditions (”Terms and conditions”) apply when you as an individual or the legal entity that you represent make a purchase or subscribe to one of our subscriptions from www.inikasuperfoods.com and other related websites (the “Website”). When you make a purchase on the Website, an agreement is entered into between you as an individual or the legal entity you represent and i-nika Superfoods AB, with organization number 559263-7887 and address Biblioteksgatan 11, 111 46, Stockholm, Sweden (”Inika”, ”us” or ”we”). 

1.3 Both legal entities and private persons may place orders. The Terms and conditions apply to both consumers and legal entities. Note that the Terms and conditions differ in some parts depending on if you make a purchase or agree to a subscription as a consumer or as a representative of a legal entity. 

1.4 You can contact us at info@inikasuperfoods.com.

2. Agreement and order

2.1 When you make a purchase on the Website or agree to a subscription on the Website, you accept these Terms and conditions, which apply to all our sales of products and subscriptions available on the Website. Some of the clauses are only applicable for purchases and some only for subscriptions. 

2.2 If you make a purchase by representing a legal entity, you accept the Terms and conditions on behalf of the legal entity and ensure that you have the authority to accept these Terms and conditions and the purchase you make for the legal entity.

2.3 To make a purchase, you need to have the right to enter into an agreement in accordance with applicable law, e.g. be of legal age to enter agreements in your country of residence and not be under legal guardianship.

2.4 When you have completed your purchase or concluded your subscription agreement, you will receive an order confirmation to the email address that you provided in connection with the purchase. The order confirmation email is a confirmation that we have received your order but is not a confirmation that a binding agreement has been entered into. A binding agreement is only entered into when we send a shipping confirmation with a receipt. 

2.5 If you want you can create a personal account in connection with your order, but it is not necessary to make a purchase. By logging in to your account, you can at any time see the status of your subscription, current orders, etc.

3. Price and payment

3.1 When ordering, the prices that are stated on the Website at the time of ordering apply. All prices are represented in the local currency including applicable VAT.

3.2 If the price or information regarding a product or subscription listed on the Website is incorrect and you realized or should have realized this, the price or information will not apply to the purchase. In such cases, we will contact you as soon as possible.

3.3 We offer different payment options and you can choose which payment option that you want to use. The possible payment options that you can choose from are always stated in connection with your order. Additional costs may apply, depending on the option you choose. You can read more about our payment options and the costs for these here. We, and the payment service providers, have the right to choose which payment options we offer, which can differ from time to time. 

3.4 We have the right to change the price of your subscription. We will notify you regarding changes during an ongoing subscription. The change will come into effect at earliest your next billing cycle – thus you never have to accept the new price. You can read more about billing cycle under section 5.2. You can always cancel your subscription at any time without reason if you are not pleased with the new price. 

4. Gift card and store credit

4.1 Inika gift cards are valid for a period of two (2) years and can be used as a payment method on the Website. You can use several gift cards for the same purchase and use gift cards as a partial payment for a purchase.

4.2 If the value of the gift card exceeds the current purchase amount, the excess amount will be stored on the gift card and can be used at a later time of purchase and until the end of the gift card’s validity period. When the right of withdrawal according to section 9 has passed, you cannot exchange the gift card for cash.

5. Promotions, discount codes, gifts and other offers

5.1 We may from time to time offer promotions, discount codes, gifts and other offers (“Offers”). Such Offers are valid only for the period specified in connection with such Offer and as long as the product is in stock, and on the terms specified in connection with the Offer. 

5.2 Offers cannot be combined with other discounts unless expressly stated on the Website. You need to fill in the discount code for the Offer or in other way take required action before completing the purchase to take advantage of the Offer. If you return ordered products, this may mean that you no longer meet the specific conditions that apply to the Offer, which may mean that in such cases you need to return the gift, or that you no longer can receive a certain discount. If, due to a completed return, you no longer meet the conditions for the current gift and choose to not return the gift, we will deduct the value from the gift before we make your refund. These Terms and conditions also apply to Offers.

5.3 Upon termination or revocation of an Offer, these Terms and conditions apply to the products that previously were subject for an Offer.

6. Subscriptions 

6.1 On the Website you can agree to a subscription which means that you subscribe for one or several products for a certain sum. The price for the subscription is clearly stated at the Website. If you agree to a subscription you will get certain product or products delivered with agreed intervals. When you subscribe on our products you must create a personal account. If you make a subscription with a discount, the discount refers to each delivery until you cancel the subscription. 

6.2 A subscription will continue until terminated, thus which means that you must cancel the subscription for it to end. 

6.3 For each subscription you pay for a certain period (“billing cycle”), which also is how often you get a delivery of the product or the products. The billing cycle is never more than one year. This means that the length of your billing cycle will depend on the type of subscription that you choose. The subscription applies during the billing cycle and is automatically extended if not terminated. During your subscription, you can pause your subscription and change your billing cycle. 

6.4 Termination of a subscription must be made ten (10) days before the billing cycle ends. When you have made a termination, your subscription continues through the end of your billing time. To cancel your subscription, you contact us by email using the contact details set out in section 1 or at the Website. When we receive your notice of cancellation, you will be notified that your subscription is terminated. The fact that you do not pay is not a termination of the subscription.

6.5 We have the right to terminate the subscription in the event of mismanagement, for example if payment has not been successfully made. 

7. Shipping and delivery

7.1 Products are delivered to you with the delivery option you choose at the checkout. You will find information about your options on the Website and at the checkout. Depending on which shipping method you choose and the total amount of your order, shipping fees may apply. You will find complete information about delivery options and delivery costs here.

7.2 The expected delivery time is stated on the Website and in the order confirmation and may differ depending on which delivery option you choose. The estimated delivery time stated on the Website is calculated from the final confirmation and not from the time when you placed the order. We always strive to deliver your order within the estimated number of working days for delivery, stated on the Website and in your order confirmation.

7.3 These Terms and conditions apply to delivery within Sweden, Finland, Denmark, Germany, Belgium, Netherlands, Luxembourg, United Kingdom. You will find information about restrictions in the delivery here.

7.4  If you choose PostNord Home Delivery or DHL Go Green Home Delivery, you as the customer are responsible for the package after delivery.

8. Uncollected packages

You are responsible for receiving or collecting your package in accordance with the instructions you receive in connection with delivery. Packages that are not collected within the time specified on the notice of delivery will be sent back to our warehouse. We have the right to charge you 300 SEK which corresponds to our costs for shipping and administration in cases where you do not collect your package. If you notify us that you want to withdraw from your purchase before the package is automatically returned, we will not charge any fee for uncollected packages. 

9. Right of withdrawal 

9.1 When a consumer makes a distance purchase a 14-day withdrawal period applies in accordance with EU consumer protection law. Right of withdrawal means that you as a consumer have the right to withdraw your purchase by notifying this within 14 days from the day you or a person specified by you have received the ordered product. The right of withdrawal is also applicable on our subscriptions. Please note that this clause 9 does not apply to when you make a purchase or agree to a subscription representing a legal entity. 

9.2 When you exercise your legal right of withdrawal within 14 days, you have the right to open the packaging and examine the product to the extent required in order to assess its character, quality and function. In these cases, you have the right to a full refund if you notify us within 14 days from the day you received the product. If you handle the product to a greater extent than required to determine its character, quality and function, we have the right to deduct a sum from the refund. Read more about what this means below under section 9.7.

9.3 For certain products, the right of withdrawal does not apply. You cannot return products that can deteriorate rapidly, such as food with short expiration date. Further, you cannot return a product that has been manufactured according to your instructions or that otherwise been given a clear personal touch. If the right of withdrawal does not apply, it will be stated in connection with the product.

How to return

9.4 You can use your right of withdrawal in several different ways. For easy handling, we recommend that you contact us at info@inikasuperfoods.com or use our standard form for exercising the right of withdrawal which you can find here. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Then you can send the product back to us with the prepaid return label. You can also contact us by phone using the contact details set out in section 1. Our return address is Elanders Sverige AB / Inika Superfoods, Viaredsvägen 14, 504 64 Borås, Sweden. Here is more detailed information on how you can exercise your right of withdrawal.

9.5 We do not offer free returns. You are responsible for any damage or loss during the return shipping caused by you being negligent, for example when choosing a carrier or when addressing or packaging the product. The cost of return shipping varies depending on your location. You can find complete information about return costs here.

Your refund

9.6 If you use your right of withdrawal within 14 days, we have the right to deduct an amount by which the value of the product has been reduced if you have used the product more than necessary to determine its character, quality and function. Such a deduction is made according to the product’s value upon return compared to the original value at the time of purchase. 

9.7 When you use your right of withdrawal within 14 days, we will, through our payment service provider, make your refund within 14 days from the day you notified us that you wish to cancel your purchase. However, we will not make the refund until we have received the returned product or before you have shown that you have sent it to us. Refunds will be made to you using the same payment method you chose at the time of purchase, unless otherwise agreed. Note that depending on which payment option you chose at the time of purchase, it may take a few extra days for our payment service provider to administer the refund.

10. Complaints

10.1 If there is something wrong with your product, you as a consumer have the right to make a complaint about the product in accordance with mandatory consumer protection legislation that applies in the country where you have your usual place of residence. If you make a purchase or agree to a subscription by representing a legal entity you entitled to lodge a complaint for a defect in the product within two years from the date the product was received. 

10.2 To make your complaint, we recommend that you contact us by email using the contact details set out in section 1. Our customer service will then help you further with your complaint. Our return address is Elanders Sverige AB / Inika Superfoods, Viaredsvägen 14, 504 64 Borås, Sweden. If you want to complain about a product, please contact us as soon as possible after you have discovered the defect. 

10.3 When the complained product has been received and it has been established that the complaint is justified, we will reimburse you in accordance with applicable law. Please note that we have the right to refuse a complaint if it turns out that the product is not defective according to applicable law. If the claim is not justified according to consumer protection legislation, we have the right to charge you a fee of 300 SEK. 

11. Our obligations

11.1 If there is any defect in your product or if the delivery is delayed, we are responsible for the damage you as a consumer suffered as a result of the defect or delay in accordance with applicable mandatory consumer protection legislation. If you make a purchase or agree to a subscription by representing a legal entity the terms below section 12 is applicable instead of this section 11. We are only liable for damages to the extent that you have taken reasonable steps to limit your damage. We are therefore not responsible for damages that you could have avoided by taking reasonable steps.

11.2 We are not liable for damages caused by unforeseen circumstances beyond our control, for example wars, natural disasters or WHO characterized pandemic, which we could not reasonably have foreseen (Force Majeure). However, as a consumer you always have the right to cancel the purchase in accordance with mandatory consumer protection legislation.

12. Business purchases

12.1 To customers acting as legal entities, we will in no event be liable for (i) any indirect, incidental, special, consequential, punitive or tort damages, nor (ii) for any loss of production or for lost profits, savings or revenues of any kind (whether direct, indirect or consequential). In addition, in no event shall Inika´s total liability for all damages, losses and causes of action exceed an amount equivalent to the amount paid or payable by the customer to Inika for the product causing the damage, loss or cause of action.

13. Other

13.1 These Terms and conditions shall always take precedence as regards to sales from Inika and not in any case shall any company purchase terms be applicable. 

13.2 We have the right to change these Terms and conditions, but the Terms and conditions that you approved at the time of your purchase will always apply to that purchase. All changes will be stated in the latest published version of the Terms and conditions on the Website. Changes will be effective from the time you have accepted the Terms and conditions, i.e. in connection with you making a new purchase on the Website.

13.3 You may not transfer your subscription or otherwise your agreement with us to a third party. Inika may transfer the agreement to companies within the same company group and in a situation of transferring its operation or a part thereof.

13.4 The failure of Inika to exercise any right under the agreement or the failure to point out any particular condition attributable to subscription or the agreement shall not constitute a waiver by a party of such right.

13.5 Inika is a Swedish company providing the Website and selling from Sweden. These Terms and conditions shall therefore be interpreted and applied in accordance with Swedish law. If any provisions of these Terms and conditions would be considered invalid or unenforceable by any competent court, authority or alternative dispute resolution body, the other parts of that provision and all other provisions of these Terms and conditions will remain valid and fully enforceable in accordance with applicable law. We never intend to limit your mandatory rights as a consumer. 

14. Questions, disputes and complaints 

14.1 You are welcome to contact us if you have any questions or complaints regarding your order or subscription. You can easily reach us via the contact information that appears at the beginning of these Terms and conditions.

14.2 In the event of a dispute, we will comply with decisions from alternative dispute resolution bodies. To access the alternative dispute resolution body in your country, click here. 

14.3 You also have the right to complain via EU’s web-based dispute resolution platform, which you can access here.

14.4 Notwithstanding the above, any disputes may also be settled in any competent court where you as a customer are domiciled.

_______________________

The Terms and conditions were determined by i-nika Superfoods AB on 29.03.2022.