Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be returned to us in the same condition that you received it, unused and unopened product with tags (where applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. We dont offer any free returns, the return cost will we deducted from the total amount.

To start a return, you can contact us at info@inikasuperfoods.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@inikasuperfoods.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods such as food products. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Withdrawals

You can use your right of withdrawal in several different ways. For easy handling, we recommend that you contact us at info@inikasuperfoods.com or use our standard contact form for exercising the right of withdrawal which you can find here. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Then you can send the product back to us with the prepaid return label. Our return address is Elanders Sverige AB / Inika Superfoods, Viaredsvägen 14, 504 64 Borås, Sweden.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus the shipping) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Complaints

If you need to make a complaint, we recommend that you contact us by email at info@inikasuperfoods.com. Our customer service will help you further with your complaint. Our return address is Elanders Sverige AB / Inika Superfoods, Viaredsvägen 14, 504 64 Borås, Sweden. If you wish to complain about a product, please contact us as soon as possible after you have discovered the defect.